Archives: FAQs

Microsoft Office 2021 is compatible with Microsoft Windows 10 and Microsoft Windows 11, specifically designed to work with these newer versions of the Microsoft Windows operating system.

No other or older Microsoft Office applications should be installed on your system. If you have issues installing Microsoft Office, try the following:

1. Run as administrator: Right-click on the installation file > “Run as administrator.”
2. Disable antivirus: Temporarily disable your antivirus program and try installing again.
3. Check your internet connection: A stable connection is important.
4. Uninstall and reinstall Microsoft Office: Remove existing Microsoft Office installations and reinstall the package.
5. Update system: Update your operating system.
6. Check storage space: Ensure sufficient storage space for installation.
7. Look for error messages: For specific errors, consult the Microsoft Office support page or contact Microsoft support.

Yes, Microsoft Visio and Microsoft Project are compatible with Microsoft Office suites but are not included and must be purchased separately. They complement Microsoft Office applications like Word, Excel, and PowerPoint and can be installed on the same computer alongside these. Pay attention to compatibility regarding version (year) and 32-bit or 64-bit.

Example 1: Microsoft Visio 2013 Prof Plus with Microsoft Office 2016 Prof Plus -> not compatible, so both programs cannot be used simultaneously on one system.

Example 2: Microsoft Visio 2013 Prof Plus with Microsoft Office 2013 Prof Plus -> compatible, both programs can be installed and used on one system without any problems.

If online activation fails, try the following:

1. Check internet connection.
2. Temporarily disable firewall and antivirus.
3. Run as administrator.
4. Set the system time correctly.
5. Use Microsoft’s support and recovery assistant.
6. Try phone activation.
7. Contact Microsoft support.

Activation confirms the authenticity of your software copy and ensures it is used according to the license terms. It is usually done by entering a product or license key, granting full access to all features and updates of the software.

For installation, activation, and downloading updates for Microsoft Office 2021, internet access is required. Once installed and activated, core applications like Word, Excel, and PowerPoint can be used offline. However, some specific features and services, such as Microsoft Office updates and cloud services (e.g., OneDrive), still require an internet connection.

A 1 PC license allows the use of the software on a single computer, while a 2 PC license allows usage on two devices. The main difference lies in the number of computers where the software can be installed and activated.

1 PC = 1 operating system/device

2 PC = 2 operating systems/devices

Microsoft Windows 10 offers complete flexibility in installing applications from any source, while Microsoft Windows 10 S only allows apps from the Microsoft Store to enhance security and performance.

We strive to provide our customers with the best possible service and support. Negative or unfriendly messages do not solve problems. You can contact us via email with any dissatisfaction, and we are understanding and accommodating. Your satisfaction is important to us!

If you encounter an error stating that the product key has already been used, it could be due to various reasons. Contact our customer service via email or follow our activation guide for assistance.